The Smart Machine: Man, Machine, or Man-Machine?

In many cases, machinery was used to re­place humans in supplying the motive power for various subprocesses of production. In most trades, though, labor-saving machinery developed slowly, and many factors inhibited its progress. Sometimes the new machinery, in amplifying the capacity of the human body to perform a given operation and thus increasing output, could also intensify the human participation that was required and thus exacerbate the prob­lems of physical depletion” (39). I can recall tours and visits to my dad’s plant, huge loud machinery. But there were people alongside the machines at different stages of process, people working and repairing the machines, the machines as extensions of people to build.

Proponents of scientific management believed that observing and ex­plicating workers’ activity was nothing less than scientific research. Their goal was to slice to the core of an action, preserving what was necessary and discarding the rest as the sedimentation of tradition or, worse, artifice spawned by laziness” (42). The cushy position of the auto worker is something that is talked about with disdain by some outside of the auto industry; these unskilled laborers are given wages and benefits that their work doesn’t justify. Then I think of the layoffs, the forced shutdowns, the worrying of my mom and dad on and off again that they would be replaced or released in the name of efficiency, production, cost-effectiveness, and progress.

Reading Shoshana Zuboff this week I couldn’t help but think of my family – my mom, dad, and brother all work in auto factories back home in Michigan. My mom and brother work in warehouses and pick parts to be shipped to assembly plants, while my dad is a Tool and Process Engineer (by training in an apprenticeship) in an engine plant; he moves from the office working on the phone/computer to find machines and parts needed for production to the floor of the factory to work on machines and with the people who run the machines. They have each told me stories that illustrate the tension examined by Zuboff in the know-how of the body (implicit) vs. the scientification of work as logically constructed they are subjected to by supervisiors.

My mom and my brother’s work is done by their bodies mostly – that is they hand pick parts (from small washers to much larger components of a car) – they bend, twist, lift, pinch, grab, pull. Recently, my mom was chosen to try a new cart/container design (she drives a buggy with a container attached to the front to put parts she picks in) by supervision that was created to make picking more efficient and safe in the workplace. The cart/container was moved to the back of the machine so that the buggy was towing it like a trailer. She reported that she didn’t like the design because it changed the way that she picked parts, and added extra movement and strain to be turning behind herself all the time. Supervision implemented the new cart design because it, on paper/design, was more efficient for work. Productivity went down in the warehouse because of the change in how my mom and other pickers worked; this turned into a larger and more complicated exchange between workers and supervision that took Union involvement to reconcile.

My dad’s plant was one severely impacted by the auto industry crisis in Michigan/Metro Detroit. Because of this, the number of Tool and Process Engineers my dad used to work with/amongst was greatly reduced. Workers were brought in as replacements for the more skilled labor of the Engineers, but it wasn’t an equal exchange, even though on paper it was. While the workers know how to work with their machines well to do work, they do not know the machines.

I realize this are very specific examples and are limited to auto manufacturing. But I couldn’t ignore the connection Zuboff made not only to the auto industry, but to plants and factories I know well (they’re by my house, my friends and family and neighbors have worked in them, they form the landscape/the architecture of the city(s)) because of growing up around them and through them with my family’s work and the absolute prevalence of the auto manufacturing industry in and around the Motor City. Reading Zuboff sparked a curiosity to find old film footage from around the time automation was becoming the standard in manufacturing. I’m sure there are better examples, but I found two old films that depict automation in ways that echo Zuboff’s argument and the experience of the workers in her research.

(particularly first 1:40 and last 1:00)

(particularly first 1:25 and last 30 seconds)

I’m left questioning automation. It is obvious to me the ways in which it can remove human agency that used to be present in work as a means of translation, but it is equally obvious that machines function as extension. And again, with a personal example, my brother was (and I hope is soon again) going to school to design programs and systems that orchestrate manufacturing processes. Where is craft? What is craft? Is it, in this context, diminished? Translated? Extended? Invented?

And Latour! What of Latour? Is this a matter of either-or? Or can it be a matter of with?

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In the Age of the Smart Machine: The Future of Work and Power

Zuboff, S. In the Age of the Smart Machine: The Future of Work and Power. New York: Basic Books, 1988.

Shoshana Zuboff (profile from Harvard Business School site) is the Charles Edward Wilson Professor of Business Administration at the Harvard Business School (retired), where she joined the faculty in 1981.  One of the first tenured women at the Harvard Business School and the youngest woman to receive an endowed chair, she earned her Ph.D. in social psychology from Harvard University and her B.A. in philosophy from the University of Chicago. She has been a featured columnist for BusinessWeek.com and for Fast Company Magazine.

This video is more geared toward her computer-mediated work – “the relationship between information technology and work: 1) technology is not neutral, but embodies intrinsic characteristics that enable new human experiences and foreclose others,2) within these new “horizons of the possible” individuals and groups construct meaning and make choices, further shaping the situation, and 3) the interplay of intrinsic qualities and human choices is further shaped by social, political, and economic interests that inscribe the situation with their own intended and unintended opportunities and limitations” (from Wikipedia dot org).

Overview of Argument

We read two chapters from the book – “The Laboring Body: Suffering and Skill in Production Work” and “The Abstraction of Industrial Work”. In “The Laboring Body”, Zuboff sets out to construct better understanding of the relationship between automation technology and the body in the industrial/manufacturing setting.On the one hand, industrial technology have simplified and reduced physical effort of work, and Zuboff discusses work as effort and skill, but because of the relationship that exists between effort (doing) and skill in work, technology have tended to eliminate knowledge, or know-how, that is implicit/intuitive in the physical working if the sentient body. In “The Abstraction of Industrial Work”, Zuboff looks at computerization and its impact on intellective skills and action-centered skills. Zuboff summarizes the tensions associated with the body as interface versus data as interface -“Ac­complishing work came to depend more upon thinking about and responding to an electronically presented symbolic medium than upon acting out know-how derived from sentient experience” (95).

  • “Technology represents intelligence systematically applied to the problem of the body. It functions to amplify and surpass the organic limits of the body; it compensates for the body’s fragility and vulnera­bility” (22)
  • “Information technology, however, does have the potential to redirect the historical trajectory of automation. The intrinsic power of its informating capacity can change the basis upon which knowledge is developed and applied in the industrial production process by lifting knowledge entirely out of the body’s domain” (23)
  • “work was above all the problem of the laboring body” (24)
  • bodies as instruments for acting-on: body as instrument for producing calculated effects on material and equipment and acting-with: body as instrument for interpersonal influence (30)
  • paradox of the body:
    • “But the body as the scene of effort, the body to be protected, held a special paradox. For it was also through the body’s exertions that learning occurred, and for those who were to become skilled workers, long years of physically demanding experience were an unavoidable require­ment…Where the skilled worker was con­cerned, the body’s sentience was also highly structured by a felt knowledge of materials and procedure” (36)
  • “Skill and effort finally seemed to be uncoupled” (51)
  • “As long as their knowledge is concrete and specific rather than conceptual and technical, workers will tend to be confined to a certain set of roles” (55)
  • “knowledge was first transferred from one quality of knowing to another-from knowing that was sentient, embedded, and experience-based to know­ing that was explicit and thus subject to rational analysis and perpetual reformulation” (56)
  • action-centered skill (61):
    • Sentience. Action-centered skill is based upon sentient information derived from physical cues.
    • Action-dependence. Action-centered skill is developed in physical perfor­mance. Although in principle it may be made explicit in language, it typi­cally remains unexplicated-implicit in action.
    • Context-dependence. Action-centered skill only has meaning within the con­ text in which its associated physical activities can occur.
    • Personalism. It is the individual body that takes in the situation and an indi­vidual’s actions that display the required competence. There is a felt link­ age between the knower and the known. The implicit quality of knowledge provides it with a sense of interiority, much like physical experience.
  • “Computerization brings about an essential change in the way the worker can know the world and, with it, a crisis of confidence in the possibility of certain knowledge” (61)
  • “Accomplish­ing work depended upon the ability to manipulate symbolic, electroni­cally presented data. Instead of using their bodies as instruments of acting-on equipment and materials, the task relationship became medi­ated by the information system” (62)
  • “It is as if one’s job had vanished into a two-dimensional space of abstractions, where digital symbols replace a concrete reality” (63)
  • “”We are simply providing you with new tools to do your job. Your job is to operate the equipment, and this is a new tool to operate the equipment with.”” (65)
  • embodied knowledge to “scientific inference” (72)
  • in mind vs. in body (embodied)
  • “Intellective skills are necessary when action is refracted by a sym­bolic medium. They are used to construct appropriate linkages between a symbol and the reality it means to convey” (79) – external and referential worlds
  • “new control technology had the parallel effect of informating the operators’ task environment. Accomplishing work came to depend more upon thinking about and re­sponding to an electronically presented symbolic medium than upon acting out know-how derived from sentient experience” (95)

Questions

Zuboff poses the question “Will effort and skill, indeed the very presence of the worker, be wiped out altogether?”, going on a few sentences later to pose the question “While it is true that computer-based automation continues to displace the human body and its know-how (a process that has come to be known as deskilling), the informating power of the technology simultaneously creates pressure for a profound reskilling. How are these new skills to be understood?” at the end of “The Laboring Body”.  Zuboff’s work with this text was conducted in the 1980s, do we understand these skills now? Has the context changed ?

Do the selections we read from Bruno Latour’s Pandora’s Hope about the action that is made possible by human and nonhuman actants, and about the influence of actants on each other – how they change because of their interaction (mediation) – allow us to approach Zuboff’s computerization, from action-centered to intellective skill, differently?

Where is craftsmanship/what is craftsmanship in this context?